Good questions deserve gentle answers.

Choose an occasion and the kind of words you want to make in the guided experience at /app. A few gentle prompts help us understand the moment, then you receive a first draft to read, keep, and shape in your own voice.

When a draft feels ready, choose the kind of finished keepsake that suits the moment. Checkout is hosted securely, and your purchase trail connects the creation, receipt, and delivery email without asking you to send payment details through Hearth.

Paid creations are connected to the account and writing desk used for the purchase. Keepsake customers have a printable PDF waiting in My keepsakes, while every paid creation remains available as a digital work on the desk.

We keep the information needed to run your account, hold creations you intentionally save, complete purchases, and answer support questions. A free-flow request is used to make that response; it becomes part of your saved work only when you choose to save it or pay for it.

Digital purchases are generally final once access or delivery has been provided. We still want to hear when something has gone wrong, and we will review a careful request under the current Terms and any rights that apply to you.

Your receipt and checkout details are the best thread for sorting out a payment question. If a charge is unfamiliar or appears twice, tell Hearth what you can see and we will help trace it without asking for the full card number.